Terms of trade
At malebox our aim is to exceed your expectations each and every time! We will do everything in our power to satisfy all your order requirements. However, despite a high level of quality assurance prior to distribution, we understand mistakes may occur. We do not offer a refund if you change your mind. However, if your ordered item(s) arrive faulty or damaged, we will exchange the product provided you advise us within 7 days of receipt of your item(s). If you have received a product that was the wrong size, colour or is an unwanted gift, we will happily exchange the item for one of the same value. This exchange policy is applicable provided that:
- The merchandise is returned strictly within 7 days of purchase. The merchandise has remained unopened / remains in the original packaging and is blemish free. If you return a product with blemishes, malebox has the right to send it back to you or charge a replacement fee. Please ensure you safely pack any parcel that you return to malebox.
- The merchandise and its packaging has not been altered, damaged or worn
- A copy of the original invoice is provided
- Products were not discounted
- You provided the correct delivery address - if the incorrect address is provided to us you are not eligible for a refund or a replacement.
A $20 processing fee will apply for all refunded items with a standard price (not discounted) of over $100 (this is exclusive of shipping fees which are not refunded and may be charged at a higher rate if this was incurred by malebox - see below).
A $10 processing fee will apply for all refunded items with a standard price (not discounted) of under $100 (this is exclusive of shipping fees which are not refunded and may be charged at a higher rate if this was incurred by malebox - see below).
SHIPPING CHARGES RELATING TO REFUNDS and RETURNS - For example, if you were charged $10 for shipping and we actually paid $20 for shipping, you will be charged $20 on the return and that is non refundable. This is in addition to the administration refund/returns fee.
A $10 processing fee will apply for all exchanged items and the refund/credit value excludes shipping and handling charges. As handling and shipping charges are usually more expensive than what we charge, the whole fee will be applied to the refund. For example, if you were charged $10 for shipping and we actually paid $20 for shipping, you will be charged $20 on the return and that is non refundable. Refunds are not offered at all for postage and handling.
To help us process your request faster, if you have an item to return:
- Get in touch with our service team via email, fax or phone within 7 days of delivery
- Let us know your name, original order number and a description of the damaged item
For any questions, please contact us at firstname.lastname@example.org
Returned items should be sent, with a copy of your invoice to: malebox
(Returns) PO Box 1098 Surry Hills NSW 2010
Once we receive your returned item, we will process it and email you and credit you via the agreed method within 3 business days. Returns and refunds are treated on a case by case basis and at the sole discretion of malebox.
At malebox, we like to keep things simple. We use the “professional” services of Australia Post to deliver our products to you. The charges below are all inclusive of packing, postage and handling. If you specifically require a speedy delivery you may opt for express post (additional fee).
Delivery times vary according to destination as per below:
- Within Australia Standard Delivery 2-3 business days
- International deliveries from Australia 3-7 days generally eg to US or UK/Europe.
- Express Delivery with Australia 1 to 2 business days (depending on time your order is placed)
Please note that the above times are indicative as delays may occur due to factors outside malebox's control. If we are made aware of any delays, we will endeavor to contact you immediately via phone and/or email to advise.
How we collect personal information
malebox collects personal information in a number of ways, including:
- Directly from you, such as when you enter your personal details on our website (e.g. when you register to purchase items online) and when you provide information to us over the phone
- From third parties such as our related companies or your representatives
- From publicly available sources of information
- From our own records of how you use our services
- When legally required to do so
How we use your personal information
Your personal information may be used to:
- identify you and to assist you to purchase our items more easily
- provide the items you require
- administer and manage those purchases, including charging, billing and collecting debts
- gain an understanding of your information and communication needs in order for us to provide you with better, more personalised services that are tailored to your needs
- inform you of ways the services provided to you could be improved
- research and develop our services
- maintain and develop our business systems and infrastructure, including testing and upgrading
of these systems
Your personal information is also collected to promote and market to you other services which we consider may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material (such as promotional email offers), via an opt-in system. That is, we will send you such material only if you chose to receive it or if it is provided to you in response to your request. You may also notify us at any time that you do not wish to receive marketing or promotional material by using the Contact Us page to send your request via email.
Personal information collected from our websites
The types of personal information we collect from you will depend on how you use our website. Such information may include your name, date of birth, gender, billing and shipping addresses, telephone/mobile phone number, email address, PayPal account details, occupation, driver’s licence number and your malebox username or password. We may also collect details of your malebox purchases and your personal interests. If you choose not to provide personal information, we may not be able to provide you with the services you require, or the excellent level of service which we strive to achieve.
When we disclose your personal information
For the purposes set out above (under 'How we use your personal information') we may disclose your personal information to organisations outside malebox. Where appropriate, these disclosures are subject to privacy and confidentiality protections.
The organisations to which we usually disclose information include:
- outsourced service providers who manage the services we provide to you, including:
- customer enquiries
- mailing systems
- billing and debt-recovery functions
- information technology services
- marketing services
- your representatives (e.g. your authorised representatives or legal advisers)
- fraud-checking agencies
- our professional advisers, including our accountants, auditors and lawyers
- government and regulatory authorities and other organisations, as required or authorised by law
- our related companies
Help us to ensure we hold accurate information
malebox takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of the information we hold depends to a large extent on the information you provide.
That’s why we recommend you:
- let us know if there are any errors in your personal information as displayed on our website
- keep us up to date with changes to your personal information such as your name or address.
You can easily edit or delete the personal information you provide to us on our website. If you wish to access or modify personal information which you have provided via our website, but cannot access that information, please send an email using the contact us page. You can access your personal information You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by sending an email using the contact us page. You may be required to put your request in writing for security reasons. Malebox reserves the right to charge a fee for searching for and providing access to your information.
Security of your information
We take reasonable steps to ensure that your personal information is stored securely. Transmissions sent to or from our websites are routinely monitored for quality control and systems administration. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive from our
Online products or services
These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security. For security reasons, please do not send credit card information through unsecured email.
What else you should know about privacy
Remember to close your browser when you have finished your user session. This is to ensure that
others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place, like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer. Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and our website.
How to contact us
If you have any questions in relation to privacy, please contact using the contact us page
to send your questions and comments via email.
the material on malebox.net.au, the software, design, text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations, both individually and as they are compiled on the site, comprised in malebox.net.au and the selection and layout of malebox.net.au are owned or licensed by us and protected by copyright under the laws of Australia and other countries. You may view this website and its contents using your web browser and save an electronic copy of the website solely in the usual operation of your web browser in visiting the website. You must not otherwise reproduce, transmit (including broadcast), adapt, distribute, sell, modify or publish or otherwise use any of the material on the site, including audio and video excerpts, except as permitted by law or with malebox prior written consent.
This site includes registered trade marks and trade marks which are the subject of pending applications or which are otherwise protected by law including, but not limited to the malebox name
and malebox logo. You may not use these trade marks or the names or the names of any of our related companies. The above mentioned trade marks may not be used without our written permission. Trademarks or trade dress include the including graphics, logos, page headers, button icons, scripts, and service names of malebox products, services and programs, as well as those of our affiliates. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
Linking to third party sites
Conditions of Use
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with malebox. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, is strictly prohibited.
Errors and inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that every website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologise for any inconvenience this may cause.
Disclaimer of liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages. No confidentiality Except for information necessary to place an order, we do not wish to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting them, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission. More Information malebox is an Australian based and owned business. We operate out of Sydney Australia. All currency is in Australian Dollars AUD. All content and visual artwork is Copyright by malebox. Wholesale customers are bound under a different agreement from a commercial perspective, but the same from principles of general conditions.
All terms are at the discretion of malebox. Returns and refunds are treated on a case by case basis and at the sole discretion of malebox.
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